Chahta Achvffa Member Portal FAQs

1. Getting Started

  1. What is Chahta Achvffa?
    1. This site is designed to be a convenient source for members of the Choctaw Nation of Oklahoma (CNO) or the guardians of a Choctaw Nation tribal member, to update their contact information, apply for services, store documents and much more from anywhere at any time.
  2. What does Chahta Achvffa mean?
    1. Translated from Choctaw means "One Choctaw".
  3. What can I do on the Chahta Achvffa Member Portal?
    1. After creating an account, you can update your contact information, apply for certain services, and manage documents that Choctaw Nation offices may need.
  4. Can I apply for all services on the Member Portal?
    1. We are adding new services to the Member Portal each year. If you do not see a service program application available on the Member Portal, please continue to apply in the usual manner. For a full list of services offered, click here.
  5. How do I get to the website?
    1. A link will be available on ChoctawNation.com or visit: chahtaachvffa.choctawnation.com

2. My Account

  1. How do I create an account?
    1. You must have a valid email address and your personal information; DOB and SSN (or Member ID) to create an account.
      1. What if I don't have an SSN?
        1. Contact Support at 1-800-421-2707.
      2. What if I don't know my Member ID?
        1. Your Member ID will be located on your Choctaw Nation Tribal Membership card.  If you don't have access to that information, you can use your Social Security Number or contact the Membership Department at 1-800-522-6170 ext. 4030 or cdib-membership@choctawnation.com.
      3. What if I don't have an email?
        1. You can create a free email through various online websites:
          1. Yahoo - mail. yahoo.com
          2. Google - gmail.com
          3. Microsoft MSN - outlook.live.com
  2. Social Security Number
    1. If you need to update your Social Security Number and you are not able to edit it on the Member Portal, please contact the Membership Department at 1-800-522-6170 ext. 4030 or cdib-membership@choctawnation.com.
  3. Membership Status
    1. The Membership Status shown is based on the Member ID, SSN, and DOB entered when creating the account. If you have questions, please contact the Membership Department at 1-800-522-6170 ext. 4030 or cdib-membership@choctawnation.com.
  4. I didn't receive an account confirmation email.
    1. If you were expecting an email from the Member Portal and have not received it, try these steps:
      1. Click the Send/Receive button in your email application
      2. Check your email's Junk folder
      3. Still haven't received it?  Please contact support at 1-800-421-2707.
  5. Sign In Page
    1. After completing registration from the Member Portal generated e-mail that you receive, you will be asked to log in with your username and password you just created.
    2. You only need to register once. Simply log in with username and password each time after this initial process
  6. Why can't I add my spouse?
    1. Currently, each person over 18 needs to create their own Member Portal account.
  7. What other information can I add to my Chahta Achvffa account?
    1. Dependents
      1. You may add Dependents under the age of 18
      2. A dependent can only be on one account at a time
        1. If another family member needs to add the dependent, you will first need to remove them from your account.
    2. Documents
      1. You can add and manage documents that may be needed to apply for services or documents that may be requested by Choctaw Nation departments.
      2. Click the "+" button to begin the Add Document process.
        1. Select the type of document. These are the types of documents that may be needed by Choctaw Nation departments. If you are not sure what type to select, please contact the Choctaw Nation department you are working with.
        2. Select the person that this document relates too.
        3. Upload a document from your computer.
          1. All document types are allowed
        4. After clicking Save, it may take a few minutes for your document to appear in the list.
      3. When applying for services, you can select from existing documents if you already have one that is an acceptable type for the application you are applying for.
      4. You can view the documents you've uploaded by clicking the 'Download' button.
    3. Address
      1. You can add as many addresses as you want to your account and can easily manage when you no longer want to see an address.
      2. When applying for an application, you can choose what address to use on that application.
      3. All addresses go through a validation process to attempt to make them readable by USPS.
        1. Some Addresses will not result in a validated option; that is okay.
    4. Phone Number
      1. Currently, you can have a primary and secondary phone number.  When applying for services, you can choose what phone number you prefer to be reached at.
    5. Email Address
      1. Currently, you can have a primary email address, which is the one used to log into your account, and a secondary email address. The secondary email address can be used on applications if you choose to receive updates at that email address.
      2. Currently, you cannot change your primary email address (aka your username). If you have issues and need to update this you will need to contact Support at 1-800-421-2707
    6. Name
      1. If you need to update your name as shown and you are not able to edit it on the Member Portal, please submit a Name Change application.
    7. Date of Birth
      1. If you need to update your Date of Birth and you are not able to edit it on the Member Portal, please contact the Membership Department at 1-800-522-6170 ext. 4030 or cdib-membership@choctawnation.com.
    8. Member ID
      1. If you are a Tribal Member, the Member ID shown in the Member Portal is the new membership number beginning with CN and followed by 6 digits, ex. CN######. This new Member ID may not match your current card but either number is valid. If you have questions please contact the Membership Department at 1-800-522-6170 ext. 4030 or cdib-membership@choctawnation.com.
    9. Password Reset
      1. If you didn't receive the email for the Password Reset, try these steps:
        1. Click the Send/Receive button in your email application
        2. Check your email's Junk folder
      2. Still experiencing issues? Contact support at 1-800-421-2707.
  8. Forgot username or password?
    1. From the Sign In page, click 'Forgot Password' to be navigated through the process to create a new password.
    2. Your username is the email address you used to create the account.

3. Support

  1. Call 1-800-421-2707 for questions and support.
    1. This phone number is available for you to call 24/7 for questions or support.