Housing Counseling Client Survey

We believe it is important to get your input on the quality of the services you received. Please tell us how we did so that we can serve you and others better in the future. Please answer all questions on the front and back of this survey.

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Please rate the quality of the services provided from 1 (very poor), to 5 (excellent). If a question is not applicable or you do not wish to respond to that question, check the box NA. 1, 2, 3, 4, 5, NA
Did we provide clear instructions?(Required)
How well did the counselor explain the counseling process ?(Required)
How well did the counselor explain the counseling process ?(Required)
How well did the counselor communicate the review of your Household Budget?(Required)
After meeting with your counselor do you have a better understanding of your credit report?(Required)

Quality of Services Received

How would you rate the knowledge and expertise of the counselor?(Required)
How well did the counselor listen to your needs and seek to understand your situation?(Required)
How would you rate the counselor’s professionalism, courtesy, and responsiveness?(Required)
How would you rate the information on available housing resources provided to you during the session?(Required)
How well did the counseling meet the specific needs that you came in with?(Required)
How would you rate the budget or other action plan / work plan that was developed during the session?(Required)
How would you rate the overall quality of the housing counseling process and services received.(Required)
If you want further counseling, will you go back to the same agency?(Required)
Did the counseling services meet your expectations?(Required)