Choctaw Casino RV Park Wins Awards
For more information please contact:
Judy Allen, Executive Director of Public Relations
580-924-8280 ext. 2249
529 N. 16th
Durant, OK 74733
DURANT, Okla. (January 4, 2010) – After being in business only a short six months, the Choctaw Casino Resort RV Park has proven itself to be among the “best of the best.” The Choctaw Nation-owned Kampgrounds of America franchise is the proud recipient of two of KOA Inc.’s top customer service awards for 2009 - the President’s Award and the Founder’s Award.
Both awards are based on customer satisfaction surveys and camper feedback. Annual surveys are sent to more than 250,000 KOA guests to measure their experience while staying at a particular campground.
“We are very proud of the staff at our KOA park,” said Chief Gregory E. Pyle. “To win such prestigious awards in our first year of operation is remarkable and evidence of the care and hard work put into providing an excellent camping ground for RVers rolling into the Durant area.”
For a campground to be awarded the Founder’s award, it must score high in all areas of customer service, campground facilities and overall value.
To receive the President’s Award the campground must not only score highly on its annual camper surveys, but must also receive excellent scores on the campground facilities review - a meticulous quality-assurance inspection performed by KOA Inc.
“We’re proud to rank so high among our guests,” said RV park manager Charlie Tyree. “In fact, out of all the 480-plus KOAs across the country, our campground ranked first in five categories – physical facilities, amenities, recreation, first impression and store appearance.”
The Choctaw Casino RV Park, which opened its gates to campers in June of 2009, has five employees who keep the grounds, inside and out, in tip-top shape for guests.
Currently, the campground, which received the highest customer service rating among KOA campgrounds in the state of Oklahoma, has 77 pull-through slots, with each site including a barbeque grill and a picnic table. Of those, 28 are premium sites, which also provide free wi-fi internet, cable and a covered picnic area.
The park has served more than 3,860 guests and 13 motor home clubs since opening, all of whom have enjoyed amenities such as a heated, saltwater swimming pool, a game room, computer lab, playground, dog park and fire pit, as well as a close proximity to the Choctaw Casino and Resort.
“This park is a great amenity to the casino. A lot of the guests to the casino have an interest in RVs, so the two go hand-in-hand. They can come up, sleep in their own RV, their own bed and still enjoy all the amenities and facilities that are offered here and at the casino, ” said Tyree.
Tyree continued, “We plan to keep expanding in the future to accommodate our guests. Soon, we’ll start on phase two of the park. The master plan includes 152 campsites and possibly future RV parks at the other casino sites in the Choctaw Nation.”
Tyree traveled to Houston in November to accept the awards on behalf of the Choctaw Nation of Oklahoma and says his goal is to win both awards every year and to score the highest among his guests of any other KOA.
“To me, these awards mean that we’re doing what we’re supposed to be doing – taking care of our customers and making sure they have an enjoyable experience here so that they’ll want to come back to visit us,” said Tyree.